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Making the complex simple

We enable choice and control for participants, providers, partners and programs, enabling better outcomes for all Australians who receive support funding.

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The future of claim payments is here

We started LanternPay because we knew there was a better way to manage claim payments. Since 2016, we’ve been motivated by a simple objective – to create a claim payments platform that offers greater choice and control to participants, providers, partners and programs across the health, care, disability, insurance and ageing sectors. We strive to make the complex simple, ultimately enabling better outcomes for all who provide and receive support funding.

“Lack of innovation has caused legacy claim payment processes to remain complex and inefficient. LanternPay’s goal is to drive provider participation and deliver true choice in consumer directed care by profoundly changing the experience, cost structure and transparency of the claiming process.”

Geoff Austen, Co-Founder & Managing Director

Current health and care payment processes are not designed for the new world of consumer choice and control, and result in complexity, inefficiency and uncertainty for providers and schemes. We’re changing that.

We are an emerging technology company and creators of a digital claim payment platform that connects and powers new kinds of interactions between key industry players. Using open, cloud-based technology to deliver easy, instant invoicing, claiming and payment to the point of service for providers, approvers and programs, we are standardising and simplifying the complexity of claim payments.

We have always been passionate about building technology solutions that make a positive contribution to Australian communities. Part of the InLoop Group, one of Australia’s most established fintech companies, LanternPay was founded in 2016 in Sydney. Since then, LanternPay has become the digital claim payments solution for the Transport Accident Commission of Victoria and we are deeply engaged with other government and private insurers to address their claim payments needs.

Through a combination of technological innovation, strategic partnerships and integrations, LanternPay will play a key role in transforming a large segment of the Australian economy.

What we stand for

Our culture, underpinned by respect, integrity, trust and accountability, defines the way we work and keeps us focused on making a difference while delivering strong financial and social outcomes.

We give a damn

We’re passionate about results and achieving our vision to improve lives and make a difference. We care deeply about our customers and each other.

We stay curious

We think outside the box and thrive on working through complexities. We test our ideas, listen to feedback and learn from our experiences.

We keep it simple

We have an unwavering focus on what’s important. We work efficiently to make things better and strive to make the complex simple.

Backed by the best

We’re supported by industry leaders who help us accelerate our vision to transform the claim payments experience for all Australians.

Driven to make a difference

We are a rapidly growing team of entrepreneurs, developers and industry experts with a shared passion for making consumer-directed care a reality. Led by an experienced and driven executive team, we have formed partnerships, built an industry-leading technology platform and a world-class team to help us achieve our vision.

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Geoff is a serial entrepreneur with a singular focus on our strategic direction and business model. After founding and running the Global Equity Finance and Structuring Division for Macquarie Group, he’s found a way to combine his financial and business management expertise with a passion for building for-profit businesses with a social purpose. When he’s not leading the charge, you’ll find him out on his surfboard.

Geoff Austen

Managing Director | Co-Founder

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With a background in creating and launching complex fintech platforms, Stephen has experience spanning product and systems development, technology, sales and marketing. For LanternPay, Stephen develops and executes the platform strategy, distilling complex stakeholder requirements into a simple, scalable solution to achieve our social ambitions. When he’s not rallying our product team, you’ll find him zooming around – piloting an aircraft or on his electric skateboard.

Stephen Austen

General Manager – Product | Co-Founder

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A life-long software developer, Chris was a lead R&D engineer for Siemens in the US before becoming the founding CTO of our sister company Flexischools and creator of our proprietary technology. Driving a tech strategy of continuous delivery and evolutionary architecture, Chris fosters a strong connection to our goal to simplify the claiming process for our customers. When he’s not overseeing development, he’s volunteering with the NSW SES or bingeing on terrible science fiction.

Christopher Simon

Chief Architect | Co-Founder

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Before joining team LanternPay, Brett was the CEO of our sister company Flexischools. With a strong customer focus and belief in challenging the status quo, he spent a large part of his career on the executive team at ING DIRECT building Australia’s most loved bank. When he’s not working with all our teams to deliver a better way to get paid, you’ll find him out for a run, on the golf course or planning his next exotic holiday in Carol the caravan.

Brett Morgan

Chief Operating Officer

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Nitin is a highly skilled automation testing and quality assurance professional with more than a decade of experience, including time at CBA where he was instrumental in creating automation strategy and frameworks while leading a team of testers. In LanternPay, Nitin works closely with the engineering team, making a significant difference to how we develop and deliver quality products to our customers. When he’s not at work, Nitin likes to spend time biking with his son.

Nitin Khanchandani

Lead Automation Engineer

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Greg brings his experience from years in the trenches implementing technology and leading teams across a broad range of industries. Having founded, direct and successfully exited his own start-up, Greg has experienced the ups and downs of being a founder and uses those learnings to improve our technology, people and process and deliver value to our customers. When he’s not leading the team to build products that our customers love, you’ll find him renovating his 1950s house.

Greg MacBean

Head of Engineering

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Simon leads our markets team delivering growth for our platform across industries. Formerly the CEO of HICAPS, Simon draws on broad experience from health claiming, e-commerce, banking and consulting to help our clients improve customer experiences through digital transformation. When he’s not being a change agent specialising in digital disruption, collaboration and leadership, you’ll find him in the kitchen refining his bread baking skills.

Simon Terry

General Manager – Markets

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Prior to LanternPay, Andrew held multiple senior roles at Westpac, was Chief of Staff to a Federal Govt Cabinet Minister and spent 10 years in the RAAF as a fighter pilot. Andrew brings this diverse experience to help large government and commercial insurance schemes connect to LanternPay, transforming their service provider experience and operations. When he’s not talking technology, he’ll be in Canberra with his wife and three daughters (or off on a day trip to the snow!).

Andrew Buttsworth

General Manager – Provider

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12 years of personal experience supporting his daughter’s high and complex needs motivated Mick to establish an innovative healthcare service provider business delivering results for kids through intensive therapy. Having seen firsthand that greater efficiency for providers results in significant patient benefits, Mick brings his passion and finance experience to LanternPay’s mission. Mick enjoys family time with his wife and two daughters and sneaking in the occasional round of golf.

Michael Conn

Head of Partnerships

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Rehan brings his lived experience with disability and passion for building and growing businesses to shape and deliver LanternPay’s strategy for the NDIS. He combines skills gained from over a decade in investment banking with his desire to improve the way individuals, plan managers and providers transact. When he’s not living and breathing the NDIS, you’ll find him restoring cars to their former glory.

Rehan Ahmad

General Manager – Disability

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Jo has more than 15 years of brand and marketing experience across the accounting and finance sectors. Prior to joining LanternPay, Jo was Global Head of Marketing and Communications for a large corporate where she led the strategy development and operational delivery of brand, marketing and communications activity, driving market wide awareness, adoption and use and ensuring strong market advocacy.

Joanna Kitanovic

Head of Provider Acquisition

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Emma-Louise drives the optimisation and streamlining of our Customer Support function to enable the team to provide excellence in customer service for our LanternPay user community. Emma-Louise has a background in law and social work and brings a wide array of experience in service roles as well as a passion for bringing about positive change in communities. When Emma isn’t working her magic on our operational processes, she’s spending quality time with her new little family.

Emma-Louise Hudson

Head of Customer Operations

Join LanternPay

Our people are as sharp, innovative and forward-thinking as our technology. Everyone gets their hands dirty here and we collaborate, create and work our way towards a common goal. We are growing and always looking for talented and passionate people to join us. You bring exceptional skills and a customer-first mentality, and we'll provide the tools and a culture that is inclusive of people’s differences so you can do the best work of your life.

The future of claim payments is here. Join us!